If in case you have forgotten your password, you can still access your account by resetting your password. To reset your password, please follow the steps below:
1. Click on the ‘Account Settings” Icon on the upper right hand corner.
2. Click “Forgot your Password”
3. Enter your email address and click “CHANGE YOUR PASSWORD”.
4. If the entered email address is associated with factorydirectjewelry.com, you will receive a password reset email. If you did not receive this email, please check your spam/junk mail folder or contact us for further assistance.
5. The email should look like this. Click the link attached.
6. Type and retype your new password, and click on “Continue”.
