Account Settings

  • Can I Check The Status Of My Order From My Account?

    Yes. To check the status of your order follow the instructions listed below: 1. Log in to your account by clicking the Account Settings Icon. 2. Locate orders on the left hand side menu. 3. Click on “Orders” on the left hand side. All your orders will automatically show up. The status of your...

  • Can I Submit A Return Request Through My Account?

    To submit a return request from your account. Please follow the steps below: 1. Log in to your account by clicking the Account Settings Icon. 2. On the left hand side, click on “Orders”. 3. Select the order you wish to return. Click “Return Items”.                 ***Please make sure that the...

  • How Can I Update My Address From My Account?

    To change the address on your factorydirectjewelry.com account: 1. Log in to your account by clicking the Account Settings Icon. 2. Locate “Addresses” on the left side menu .Click on Addresses. 3. Click on New Address. 4. Enter your New Address. 5. Make sure all information is correct be...

  • How Do I Change My Password?

    To change your password on your factorydirectjewelry.com account: Log in to your account by clicking the Account Settings Icon. Click on Account Settings. Locate password tab. Type in your new password. Retype your new password in the confirm password tab. Locate current password tab. Type in yo...

  • How Do I Create An Account?

    To create an account on factorydirectjewelry.com, please follow the steps below: 1. Click on the “Account settings'' icon, located on the upper right hand corner.        2. It will take you to a “Create An Account” page. Make sure to fill up all necessary fields. All required fields need to be...

  • How Do I Reset My Password?

    If in case you have forgotten your password, you can still access your account by resetting your password. To reset your password, please follow the steps below: 1. Click on the ‘Account Settings” Icon on the upper right hand corner. 2. Click “Forgot your Password” 3. Enter your email addres...

  • Where Can I Find My Wish List?

    To access your wish list, please follow the steps below:     1. Log in to your account by clicking the Account Settings Icon.     2. Click the "WISH LIST" Tab on the left side of the screen. If you wish to add on your Wishlist, click “+ New Wishlist”.