Welcome to Our Help Site

• Can I Check The Status Of My Order From My Account?
• Can I Submit A Return Request Through My Account?
• How Can I Update My Address From My Account?
• How Do I Change My Password?
• How Do I Create An Account?
• How Do I Reset My Password?
• Where Can I Find My Wish List?

• Can I Cancel My Order?
• Can I Make Changes To My Order?

• Can I Order 18k? Platinum?
• Does Your Jewelry Have Nickel?
• How Will I Know If My Jewelry Is Authentic?
• Is Your Jewelry Plated Or Solid Gold?
• What Does "K" Stand For?
• What Is 10k Gold And 14k Gold?
• What Is 925 Sterling Silver?

See all articles in Jewelry Help →

• Received A Damaged Or Wrong Item. What Should I Do?

• Can I Get Store Credit Instead Of A Refund?
• Can I Receive My Refund On A Different Card?
• Can The Refund Be Sent Through A Check?
• Instead Of A Refund, Can I Do An Exchange?
• When Will I Get My Refund?
• Will I Get A Confirmation Email When I Get My Refund?
• Will My Refund Bounce Back To My Card?

• Can I Get A Refund After 30 Days?
• How Do I Return My Items?
• How Do I Start An Exchange?
• What Is Your Exchange Policy?
• What Is Your Return Policy?
• When Will I Get My Refund?

• International Taxes And Duties
• What Countries Do You Ship To?
• When Can I Expect My Order To Arrive And How Much Is Shipping?
• Where Is My Order Number?
• Where Is My Tracking Number?
• Who Are Your Logistical Partners?

• Are Pictures/Videos Necessary?
• Do You have Warranty On Your Items?
• How Will I Know If My Item Is Eligible For A Free Repair Under Warranty?
• What Qualifies As A Manufacturing Defect?
• When Does The 1-Year Warranty Window Begin?

• How Can I Apply For The Wholesale Program?
• How Much Of A Discount Will I Get As A Wholesaler?
• If I Want To Place An Order Of Over 50 Items. When Can I Expect Delivery?
• What Are The Requirements To Become A Wholesaler?
• What Happens After I Apply?