Can I Get A Refund After 30 Days?
Items sent back outside the return period will not qualify for refunds. All items sent back to us that are not eligible for refunds will be sent back.
How Do I Return My Items?
To send your item(s) back for a refund, please make sure you are within the 30 day return window first. 30-day return window starts from the day you receive your item(s).
If you are within the 30-day window, please follow steps below:
To send your item(s) back to us for a return please follow t...
How Do I Start An Exchange?
To send your item(s) back for a exchange please make sure you are within the 30 day return window first. 30-day exchange window starts from the day you receive your item(s).
Please follow the instructions listed below:
1. Package all your items securely so it is a one unified package ready for ...
What Is Your Exchange Policy?
If you are not completely satisfied with your order, you can return your items for an exchange within 30 days from the date of receipt.
You will be responsible for return shipping costs unless Factory Direct Jewelry is at fault for sending you an incorrect or defective item.
All items sent to us...
What Is Your Return Policy?
We have a 30-day return policy. If you are not totally satisfied with your purchase you can send your jewelry back for a full refund within 30 days of receipt. Items sent back outside the return period will not qualify for refunds.
Refunds will exclude shipping costs.
Customers will be responsi...
When Will I Get My Refund?
Refunds will only be granted when returned items are back in our possession. Refunds may take up to 2 -3 business days to be processed after we receive them.
Please take note that all refunds will be credited to the original payment method.