Jewelry Help

  • Is your gold jewelry genuine solid gold?

    Yes, we only work with solid metals, we don’t work with plated jewelry.

  • Are your jewelry pieces suitable for everyday wear?

    Yes, our jewelry pieces are suitable for everyday wear, but it's important to take care of them to prevent damage. Avoid exposure to harsh chemicals, remove them during activities that may damage them, and store them properly when not in use.

  • Can I get my jewelry repaired or resized if needed?

    Certainly! We offer jewelry repair services for damaged pieces and can also assist with resizing if needed. Specific terms and conditions may apply. Contact our customer service for more information.

  • Can I Order 18k? Platinum?

    Currently, we only offer the 10k, 14k and 925 Silver.

  • Does Your Jewelry Have Nickel?

    All of our products are nickel free except for white gold products which contain small amounts of nickel.

  • Do you offer any warranties or guarantees on your jewelry?

    We offer a 1-year warranty against all defects in manufacturing and workmanship. All of our items are carefully inspected before being shipped out. To read more about warranty policy click [here](https://factory-direct-jewelry.reamaze.com/kb/warranty-and-repairs/do-you-have-warranty-on-your-items...

  • How can I determine my ring size or necklace length?

    We have a step by step instructiuonal article that goes over finding the size of your ring, bracelet and chain. Click [here](https://www.factorydirectjewelry.com/pages/size-chart.html) to view article.

  • How Will I Know If My Jewelry Is Authentic?

    It is required by law for gold jewelry to be stamped with markings indicating the metal content. All our pendants and chains are stamped with their appropriate markings. 14K Stamp means that the piece is 14 karat gold 10K Stamp means that the piece is 10 karat gold 925 Stamp means that the piece...

  • Is Your Jewelry Plated Or Solid Gold?

    We do not work with plated or filled gold. We only work with solid gold and 925 sterling silver.

  • What Does "K" Stand For?

    Karat or K is the unit used to denote the purity of gold.

  • What Is 10k Gold And 14k Gold?

    The number before karat, or k, refers to how many parts out of 24 total parts are pure gold. 24K is the purest form of gold, but unfortunately, it is very soft and cannot be used in jewelry by itself. In order to make jewelry that is hard and durable, gold must be mixed with other metals such as ...

  • What Is 925 Sterling Silver?

    Just like pure gold, pure silver is too soft for making jewelry. That is why it is mixed with other alloys to give it the hardness needed to make jewelry that stands up to the test of everyday wear. 925 Sterling silver is basically 92.5% pure silver mixed with 7.5% copper, zinc or nickel.

  • What Types Of Metals Do You Offer?

    925 Sterling Silver 10k Yellow, White and Rose Solid Gold 14k Yellow, White and Rose Solid Gold

  • Where Can I Find The Stamp For Authenticity?

    For pendants, the stamp is located in the bail (part where the chain goes through). For rings, you can find the stamp on the inner shank. 10K and 14K is used for gold items. 925 is for Silver.

  • Who Makes Your Jewelry?

    We manufacture all of our jewelry at our factory located in downtown Los Angeles.

  • Will your gold jewelry tarnish?

    Unlike plated gold, solid gold should not tarnish. Having said that, this doesn’t mean your jewelry will never tarnish. As long as you take care of your jewlry and avoid consistent exposure to harsh chemicals such as hairspray, perfume, chlorine etc. Your jewelry should not tarnish.

  • Your silver and white gold jewelry is rhodium plated. What does that mean?

    Rhodium plating is what makes good-looking silver and white gold jewelry look great. Used in the aerospace industry, rhodium plating gives silver and white gold a whiter and brighter look. It also helps with hardening the metal and prevents them from oxidizing when in contact with skin. So, rhodi...