Changes And Cancellation

  • Can I Cancel My Order?

    It is quite unfortunate to hear that you will be cancelling your order(s). To make a cancellation, please follow  the steps below: To cancel an order please send us an email at support@factorydirectjewelry.com or contact us 888.226.5138. If your order hasn't been shipped out yet and you want to ...
  • Can I Make Changes To My Order?

    Yes! As long as your order hasn't been shipped yet. If you wish to make any changes to your order please give us a call at 888.226.5138 or send us an email at support@factorydirectjewelry.com as soon as possible.